Privacy Policy

Last Updated: December 8, 2025

This Privacy Policy describes how Ama ("we", "us", or "our") collects, uses, and shares information when you use the Ama service ("Service").

1. Information We Collect

1.1 Information You Provide

We collect information you provide directly to us, including:

• Phone number used to access the Service
• SMS messages you send to and receive from Ama
• Tasks, preferences, and other information you share with the Service
• Feedback and correspondence with our support team

1.2 Automatically Collected Information

When you use the Service, we automatically collect:

• Usage patterns and interaction data
• Timestamps of messages and activities
• Technical information about your device and carrier
• Service performance and error logs

2. How We Use Your Information

We use the information we collect to:

• Provide the Service: Process your requests, remember context, and deliver personalized assistance
• Improve and Develop: Analyze usage patterns to enhance features and fix issues
• Train AI Models: Improve the accuracy and helpfulness of Ama's responses
• Communicate: Send service-related messages, updates, and support responses
• Security and Safety: Detect and prevent abuse, fraud, or violations of our Terms
• Legal Compliance: Comply with applicable laws and regulations

3. How We Share Your Information

3.1 We Do Not Sell Your Data

We do not sell or share your personal information with third parties for their marketing purposes.

3.2 Service Providers

We may share information with trusted service providers who assist us in:

• SMS delivery (e.g., Twilio)
• Cloud infrastructure and hosting
• Analytics and monitoring
• Customer support

These providers are contractually obligated to protect your information and use it only for the purposes we specify.

3.3 Legal Requirements

We may disclose information if required by law or in response to:

• Valid legal process (subpoenas, court orders)
• Government or regulatory requests
• Protection of our rights, property, or safety
• Emergency situations involving danger of death or serious injury

3.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4. Data Retention

We retain your information for as long as necessary to:

• Provide you with the Service
• Maintain conversation context and memory features
• Comply with legal obligations
• Resolve disputes and enforce agreements

You may request deletion of your data at any time by contacting us at support@textama.ai.

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit and at rest
• Access controls and authentication
• Regular security assessments
• Employee training on data protection

However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

6.1 Access and Correction

You may request access to or correction of your personal information by contacting us.

6.2 Deletion

You may request deletion of your data, subject to certain legal exceptions. To delete your data, contact us at support@textama.ai.

6.3 Opt-Out

You can stop using the Service at any time by texting STOP to our phone number. This will unsubscribe you from further messages.

6.4 Do Not Sell

We do not sell personal information. If we ever change this practice, we will provide you with notice and an opportunity to opt out.

7. Children's Privacy

The Service is not intended for children under 13. We do not knowingly collect information from children under 13. If you are a parent or guardian and believe your child has provided us with information, please contact us immediately.

Users between 13 and 18 must have parental consent to use the Service.

8. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect
• Right to delete your personal information
• Right to opt-out of sale (we do not sell your data)
• Right to non-discrimination for exercising your rights

To exercise these rights, contact us at support@textama.ai.

9. International Users

The Service is operated in the United States. If you access the Service from outside the U.S., your information may be transferred to and processed in the U.S., which may have different data protection laws than your jurisdiction.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the updated policy on our website
• Sending you an SMS notification
• Updating the "Last Updated" date

Your continued use of the Service after changes become effective constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

• Email: support@textama.ai
• SMS: Text HELP to +1 (866) 481-9508